Refund and Cancellation Policy

All paid services on Research Engage, such as mentoring sessions and learning cohorts, are delivered online. Nothing is shipped, and there are no delivery charges.

After a successful payment through Safepay, you get access straight away in your account, along with the session dates and times. The price you pay is the price shown in PKR before payment.

If your payment went through but you did not get access to the service, you receive an automatic full refund. If you notice this before we do, email info@research-engage.com with your payment reference and we will confirm the refund.

If a mentor or teacher cancels, or does not show up, you receive an automatic full refund.

For a cohort with several sessions, if one session is cancelled or missed, you receive that session's share of the price. If the mentor or teacher offers a new time and you accept the reschedule, no refund is made for that session because it still takes place.

• At least 24 hours before the session starts: full refund.
• Within 24 hours of the session, or after it has started: no refund.

Times are based on the session's scheduled start time, in Pakistan Standard Time.

If a session did not match what was described, or something went wrong, report it to info@research-engage.com or through our complaints process within 7 days of the session ending. Please include your payment reference and what happened.

An admin reviews your report. They will either approve a full or partial refund, or reject the request and tell you the reason.

1. 1

   2 working days

   We reply to your request or report

2. 2

   7 working days

   We make a decision

3. 3

   3 working days

   We start the refund after approval

4. 4

   7 to 14 working days

   Your bank may take this long to show it

Working days are Monday to Friday, excluding public holidays in Pakistan. Automatic refunds are started without waiting for a request.

Refunds always go back to the original card used for the payment, through Safepay. We cannot refund to a different card, bank account or wallet.

For anything about a payment or refund, email info@research-engage.com. See our Contact page for more ways to reach us.